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General Contact Information

Phone Numbers
General information and advice on products on
+49 2247 9194-60

General information and advice on products of DR-WALTER
+49 2247 9194-850

Help with claims and questions regarding reimbursement
+49 2247 9194-31

Help with existing contracts regarding "Travels to Germany and Europe"
+49 2247 9194-440

Help with existing contracts regarding "Au pairs, Holidays and Travels Worldwide"
+49 2247 9194-450

Help with group contracts
+49 2247 9194-21

Help with premium payments and bills
+49 2247 9194-51

For requests in Chinese, please contact
+49 2247 9194-88

Fax +49 2247 9194-40

Postal Address
Eisenerzstraße 34
53819 Neunkirchen-Seelscheid

For detailed directions on how to find us, go to Directions.

Send us an email
For general requests, comments or feedback on the website: please use our contact form or send us an email to info(at)

Praise, criticism or suggestions?

We would be pleased if you would take the time to write a review on Google, Facebook or Trustpilot. In this way you will not only help us to further improve our service, but also help other customers who are looking for the right insurance.

If you still have unresolved issues or are not satisfied with our service, you can of course contact the relevant specialist department or the complaints management department (sandra.karnstedt-panienka(at)


For Vacancies and Internships, go to Jobs and Career.

For our press section, go to Press.

If you want to sell our products, please visit our PARTNERNET or send an email to Mrs Laura Schröter.

List of Employees
Go to Employees for email addresses and phone numbers of DR-WALTER’s employees.

You can also help yourself:

Customer service:
T +49 2247 9194-0
Call-back service

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All rights reserved.
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