How can we help you?

Submit an invoice, change a contract, or need another service?

Simply use our help and service area. There you will find links to online forms and also a FAQ section to help you with the most important questions.

Help and Service

General Contact Information

General information and advice on products of DR-WALTER
+49 2247 9194-850

General information and advice on products on
+49 2247 9194-900

Help with claims and questions regarding reimbursement
+49 2247 9194-31

Help with existing contracts regarding "Travels to Germany and Europe"
+49 2247 9194-440


Help with existing contracts regarding "Au pairs, Holidays and Travels Worldwide"
+49 2247 9194-450 ​​​​​​

Help with group contracts
+49 2247 9194-21

Help with premium payments
+49 2247 9194-51

For requests in Chinese, please contact
+49 2247 9194-88


Postal Address

Eisenerzstr. 34
53819 Neunkirchen-Seelscheid

For detailed directions on how to find us, go to Headquarter.

Send us an email

For general requests, comments or feedback on the website: please use our contact form or send us an email to

Praise, criticism or suggestions?

We would be pleased if you would take the time to write a review on Google, eKomi or Trustpilot. In this way you will not only help us to further improve our service, but also help other customers who are looking for the right insurance.

If you still have unresolved issues or are not satisfied with our service, you can of course contact the relevant specialist department or the complaints management department (

Partner Program

If you want to sell our products, please visit our PARTNERNET or send an email to Mrs Laura Schröter.


For vacancies and internships, go to Career.


For our press section, go to Press.