Consumer Information

All documents at a glance

Together with BD24 Berlin Direkt Versicherung AG DR-WALTER has designed the international insurance plan CONCEPT EASY/ CONCEPT PLUS for language course providers and exchange organisations. On this website, we have prepared all vital information for insured persons regarding their insurance cover. You can download the respective documents as PDF files to your computer and print them for your records.

What to do in the event of a claim and in case of illness

You will find all information in the printable documents on what to do in the event of a claim and in case of illness and how to report damages covered by accident, liability and baggage insurance. The documents also contain important emergency phone numbers and extensions.

Questions about existing contracts

For all questions about registration, cancellation or change of registration, insurance certificates, invoices and general contract issues, please contact our International Office:
+ 49 2247 9194 945
F + 49 2247 9194 20

You can reach our International Office Mo. – Fr. from 8 a.m. to 6 p.m.

For further information about our partner Berlin Direkt Versicherung go to:


Your contact person

Claudia Reichstein

Claudia Reichstein

Director International Sales for High School, Work & Travel, Youth & Language Travel