The site provides current consumer information about EX365 Insurance.

The consumer information includes:

• Fact sheet
• Insurance conditions and extracts from the law
• Information on Claims
• Medical Claim Form
  
  

• Fact Sheet (German language only)
• Insurance Conditions (German language only)
• Information on Claims
• Notice of Claim

Message, Collection, Insurance Certificate

For all questions concerning the collective contract, please contact:
Margrit Windeck (Head of department  Contracts/ Travel)
margrit.windeck(at)dr-walter.com
T +49 2247 9194 946
F +49 2247 9194 40
You can reach us from Monday to Friday between 8am and 6pm.

Claims Settlement

For all questions concerning claims settlement, please contact:
Katja Keuneke (Head of Claims Department)
katja.keuneke(at)dr-walter.com
T +49 2247 9194 947
F +49 2247 9194 20
You can reach us from Monday to Friday between 8am and 6pm.

Special contact for claims in the USA:

For questions regarding claims in the USA you can contact our American partner Med Care:

T +1 954 345 5650

Emergency service help-line:

In case of emergency, all insured can receive assistance by the 24/7 Europe Assistance AG emergency help line. Please contact the following number:

T +49 89 5598 7642