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EX365 Generali Deutschland Krankenversicherung AG

EX365 Insurance

Consumer Information EX365

The site provides current consumer information about EX365 Insurance.

The consumer information includes:

  • Fact sheet
  • Insurance conditions and extracts from the law
  • Information on Claims
  • Medical Claim Form

Contact Partner EX365

Message, Collection, Insurance Certificate

For all questions concerning the collective contract, please contact:
Margrit Windeck (Team Leader Contracts/ Travel)
windeck(at)dr-walter.com
T +49 2247 9194 946
F +49 2247 9194 40
You can reach us from Monday to Friday between 8am and 6pm.

Claims Settlement

For all questions concerning claims settlement, please contact:
Katja Keunecke (Team Leader Claims Department)
keunecke(at)dr-walter.com
T +49 2247 9194 947
F +49 2247 9194 20
You can reach us from Monday to Friday between 8am and 6pm.

Special contact for claims in the USA:

For questions regarding claims in the USA you can contact our American partner Med Care:

T +1 954 345 5650

Emergency service help-line:

In case of emergency, all insured can receive assistance by the 24/7 Europe Assistance AG emergency help line. Please contact the following number:

T +49 89 5598 7642

Customer service:
T +49 (0) 2247 9194-0
Call-back service
info(at)dr-walter.com

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