Consumer Information

All documents at a glance

We cooperate with YFU in the area of international health insurance. On this website, we have prepared all vital information for insured persons regarding their insurance cover. You can download the respective documents as PDF files to your computer and print them for your records.

What to do in the event of a claim and in case of illness

You will find all information in the printable documents on what to do in the event of a claim and in case of illness and how to report damages covered by accident, liability, contents and baggage insurance. The documents also contain important emergency phone numbers and extensions.

Questions about existing contracts

For all questions about registration, cancellation or change of registration, insurance certificates, invoices and general contract issues, please contact our team International Programs:
+49 2247 9194 21
F +49 2247 9194 20

You can reach us from Monday to Friday between 8am and 6pm.

For further information about our partner YFU go to: https://www.yfu.de/


Your contact person

Claudia Reichstein

Claudia Reichstein

Director International Sales for High School, Work & Travel, Youth & Language Travel