We help our customers to enjoy their stay abroad as carefree as possible. Our tailored coverage enables them to travel the world without worries.
We are their travel companion for everything to do with safety and health. We offer renowned insurance coverage, effective digital processes and personal contacts.
Quality
When it comes to our customers, we strive for excellence in all our products and services.
Independence
We act neutrally and independently of insurance companies.
Expertise
With more than 60 years of experience, we are a recognized travel insurance expert.
Up close and personal
We take our customers seriously and respond directly to their needs. Our support is characterized by personal contact with every single one of our potential customers.
We are the experts for travel insurance and international private medical insurance made in Germany.
As an insurance intermediary, we provide our customers with comprehensive advice and support; as a product provider, we create tailored insurance solutions along with state-of-the-art contract management and settlement of benefits.
We are one of the market and innovation leaders in Germany and Europe when it comes to insurance solutions for people abroad.
Our Core Values
These core values are the DNA of DR-WALTER, the heart and foundation of a healthy and sustainable company. We use them in our work; they guide our behavior and decisions in everything we do at DR-WALTER every day.
We believe that joy and enthusiasm are the foundation for creative solutions and productive work. When we enjoy working together, we inspire not only ourselves but also our colleagues and customers.
This positive energy strengthens our team spirit, creates a motivating work atmosphere, and allows us to celebrate successes and overcome challenges together. This makes us grow not only as a team, but also as individuals. This enthusiasm is the key to our growth and satisfaction.
Curiosity is the driving force behind innovation and growth – we see challenges as opportunities. In the contracts department, we are constantly looking at ways to make processes more transparent and efficient for our customers.
In claims department, we question existing processes in order to find faster solutions. Our payments department is testing new technologies to make payments even smoother. In IT, our spirit of discovery drives us to develop digital solutions that improve our services. HR is exploring modern ways to promote talent, and marketing is experimenting with creative campaigns that inspire our customers.
This culture of learning and questioning makes us flexible and adaptable in an ever-changing world.
We want to meet more than just basic expectations—we want to delight. If a customer urgently needs insurance confirmation, we stay a few minutes longer to resolve the issue immediately. In the event of a claim, we proactively contact the customer to make the process as smooth as possible.
These small, extra steps make all the difference, build trust, and strengthen our team spirit. By going the extra mile, we live a culture of success and excellence that inspires us all to do our best every day.
Excellence is our goal—and the benchmark for everything we do. When customer service receives a complex inquiry, we don't settle for the first solution that comes along—we research, discuss it as a team, and find the best option.
In communications and IT, we are constantly looking for ways to make processes even more efficient and customer-friendly. We invest in our further development, learn from every experience, and question the status quo. Our goal is not only to be a leader in our industry, but also to serve as a role model for excellent service and innovation.
Teamwork is the key to our success. When a customer has a tricky insurance question, our customer consultants don't have to figure it out on their own—they seek advice from the team, share knowledge, and work together to find the best solution.
Through open and trusting communication, mutual support, and the exchange of ideas, we combine our strengths. This not only allows us to overcome challenges more efficiently, but also to celebrate successes together—whether it's a resolved customer issue, a successfully completed project, or simply our daily interactions with one another.
