Assistance in the event of damage

The basic principle is: the sooner you report any damage the better. In our help and service area you will find the relevant online forms to submit your invoices quickly and easily.

Help and Service

What to do in case of illness

Please stick to these three rules in case of illness:

  1. If possible, please see a general practitioner first before you see a specialist.
  2. Hand your insurance confirmation or medical info card to the doctor in charge prior to any treatment. These documents contain vital information concerning your insurance cover.
  3. In case of extensive treatment, you should get a medical costs projection.

Please use our Emergency Service for further information about emergencies.

What to do in case of accidental damage, liability loss, contents damage and damage to baggage

Don’t forget to report the damage to the police. You should also inform the tour operator about the problem since damages are sometimes also insured through them. You also need a written confirmation from the hotel, railway company or airline about the damages incurred. Please hand in a detailed report on the circumstances of the loss as well as the original invoice documents for all costs incurred.

You can submit us your bill quick and easy online here.

Info graphics "Procedure in the event of a claim"

Our info-graphics give you a quick and easy overview of what to do in case of damage.

Our claims department will be happy to answer your questions.

You can reach us from Monday to Friday between 8am and 6pm. 

Phone: +49 2247 9194-31